Terms and Conditions of Sale

1. Seller Details

This website (bipunt.com) is operated by Tatiana Kopenkova, Tax ID (NIF) Z3806002J, based at Barrio Asunción, 1, 48007 Bilbao, Spain. You can contact us at hola@bipunt.com.

2. Purpose

These terms govern the purchase of handmade upcycled glass products offered through bipunt.com. By placing an order, you accept these terms in full.

3. Products and Prices

Prices shown on the website include applicable VAT (21%). Shipping costs are calculated separately based on the destination and shown before checkout is completed. We reserve the right to change prices and product availability without prior notice; however, the price for an already confirmed order will not be affected by later changes.

Automatic offers: orders with pieces worth €60 or more (VAT included, before discounts) get 5% off the pieces, and orders of €100 or more get 10% off (the two do not add up). Standard shipping is free within mainland Spain from €50 and to the other EU countries we ship to from €90; express shipping is not included. Discounts are applied automatically and shown in the cart and before payment. We may change or withdraw these offers at any time; changes do not affect orders already confirmed. If you return part of a discounted order, we refund the amount actually paid for the returned pieces.

If you have an account, your purchases earn points under the Loyalty programme terms; points can be used as a discount on later orders.

Given the handmade nature of our products, made from recycled bottle glass, there may be slight variations in colour, shape or texture between the photograph and the item you receive. These variations are part of the unique nature of each piece and are not considered a defect, as long as the product matches its description.

4. Ordering Process

• Select product(s) and add to cart.
• Enter shipping and billing details.
• Choose a payment method.
• Confirm and pay for the order.

You will receive a confirmation email with your order details once the purchase is complete.

The contract can be concluded in Spanish or English. We keep the details of your order and send you its confirmation by email, together with the information about the right of withdrawal. Before paying you can review the contents of your order and correct your details in the summary and at each step of the checkout.

5. Payment Methods

We accept credit or debit cards, Apple Pay, Google Pay, Revolut Pay and Bizum, as well as other local methods shown at checkout depending on your country (for example iDEAL, Bancontact or EPS). All are processed through the secure Stripe payment gateway. Your card details are processed directly by the payment provider and are not stored on our servers.

6. Invoicing

If you're purchasing on behalf of a company and need an invoice with your tax details, please note this in the order comments or contact us at hola@bipunt.com after purchase.

7. Shipping

We prepare and ship each order within 5 working days of payment confirmation, including personalised engraved pieces. Transit time depends on the carrier and destination and is added to that period. Unless we agree a different period with you, we will deliver your order within 30 days of confirmation at the latest.

Shipping times and costs are shown during checkout based on your location. We ship within mainland Spain and to other EU countries. For now we do not ship through the website to the Balearic Islands, the Canary Islands, Ceuta, Melilla, overseas territories or other places outside the EU VAT area. Write to us and we will arrange it. As our products are made of glass, each order is carefully packaged; if your order still arrives damaged, please refer to our Refund and Returns Policy.

Standard shipping is free from the amounts given in section 3.

8. Right of Withdrawal and Returns

You have the right to withdraw from your purchase within 14 calendar days of receiving the product, without giving any reason. The Refund and Returns Policy explains how to do it, how refunds work and includes a model withdrawal form.

Exception: personalised or engraved products (made to measure according to your instructions) cannot be withdrawn from, in accordance with Article 103(c) of Royal Legislative Decree 1/2007. We state this on the product page and before payment. If a personalised piece arrives with a defect, the legal guarantee still applies.

9. Legal Warranty

Products are covered by the legal conformity warranty under Spanish and EU consumer law (minimum 3 years from delivery for items purchased from 1 January 2022 onward).

If a product does not conform to the contract, you have the right to have it repaired or replaced free of charge and, if that is not possible or we do not do it within a reasonable time, to a price reduction or to terminate the contract. The legal guarantee does not limit your other rights as a consumer.

10. Complaints and Dispute Resolution

If you have any issue with your order, please contact us first at hola@bipunt.com so we can resolve it directly.

If we cannot reach an agreement, you may submit a complaint or request consumer arbitration through Kontsumobide – Basque Consumer Institute (kontsumobide.euskadi.eus), the consumer authority competent for businesses based in Bilbao. Consumer arbitration is voluntary and free of charge for consumers, in accordance with Spanish Law 7/2017 on alternative dispute resolution in consumer matters.

If you live in another EU country, the European Consumer Centres Network (ECC-Net) (eccnet.eu) can help you with cross-border disputes free of charge.

11. Governing Law

These terms are governed by Spanish law. For any dispute not resolved through the above channels, the parties will submit to the courts applicable under consumer protection regulations.