Refund and Returns Policy

1. Right of Withdrawal

In accordance with EU law (Directive 2011/83/EU on consumer rights) and Spanish consumer law (Royal Legislative Decree 1/2007), you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason and without penalty, except for the return shipping costs described in section 3.

2. How to Exercise the Right of Withdrawal

To exercise your right, tell us clearly that you are withdrawing (for example, by email to hola@bipunt.com), with your name, order number and purchase date. You can use the model form in section 9, but you do not have to. It is enough to send your notice before the 14-day period ends.

We will confirm that we received your request and tell you the address to send the item to. You must send the item back without undue delay and, in any case, within 14 calendar days of telling us your decision.

3. Return Shipping Costs

You pay the direct cost of returning the item, unless the product you received is defective or does not match your order, in which case BiPunt will cover the return shipping cost.

4. Condition of Returned Items

You may open and try the product to the extent needed to check its nature, characteristics and functioning. You are only liable for any loss in value resulting from handling beyond what is necessary. As the products are glass, we recommend packing the return with the same care it was shipped with, to avoid damage in transit.

5. Exceptions to the Right of Withdrawal

In line with Article 103 of Royal Legislative Decree 1/2007, withdrawal does not apply to products made to the consumer's specifications or clearly personalised, such as engraved or custom-made pieces.

We tell you this on the product page and before payment. If these pieces arrive with a defect or do not conform, they are still covered by the legal guarantee (section 7).

6. Refunds

We will refund all payments received, including the standard shipping cost of the original delivery, within 14 calendar days of being informed of your decision to withdraw. If you chose a more expensive delivery than the standard one (for example, Express), we do not refund the extra cost.

We may hold the refund until we receive the item or you show that you have sent it back, whichever is earlier. We use the same payment method as the original purchase, at no cost to you.

7. Damaged or Defective Items

If your order arrives damaged or defective, please write to us as soon as possible at hola@bipunt.com, with photos of the item and packaging. BiPunt will cover the return shipping cost and arrange repair, replacement or refund at no cost to you, under the 3-year legal guarantee (see the Terms and Conditions of Sale).

8. Contact

For any questions about this policy, please write to us at hola@bipunt.com.

9. Model Withdrawal Form

Complete and send this form only if you wish to withdraw from the contract.

To Tatiana Kopenkova (BiPunt), Barrio Asunción, 1, 48007 Bilbao, Spain, hola@bipunt.com:

I hereby give notice that I withdraw from my contract of sale of the following product: ________. Order no.: ________. Received on: ________. Name of consumer: ________. Address of consumer: ________. Date: ________. Signature (only if this form is notified on paper): ________.