Loyalty programme terms

1. Who can take part

Anyone aged 18 or over with an account on bipunt.com and a confirmed email address. Guest purchases do not earn points. Points are personal and cannot be transferred.

2. What a point is

1 point is worth €1 off purchases on bipunt.com. Points cannot be exchanged for cash or moved to another account.

3. How you earn points

• Purchases: 5% of what you pay for the pieces (after discounts and points used; shipping does not count). They are added when your whole order arrives and are valid for 12 months.
• Inviting someone: if a new customer signs up with your invitation link and their first order arrives, you each get €5. Inviting yourself, or someone who has bought from us before, does not count.
• Birthday: if you give us the day and month of your birthday, we give you €3 on that day.
• Instagram stories: €2 if you post a story with your piece and tag us; write to us and we will add them once we have seen it.
• Photo reviews: €2 when we publish your review with at least one photo of a piece you have received, whatever your rating (one per piece of each order).
• Gift points (invitation, birthday, stories) are valid for 3 months.

4. How you use them

At the last step of checkout you can use your points to pay up to 30% of the price of the pieces, after the automatic discounts. They are applied as a discount on the order; the points that expire first are used first.

5. Expiry

Points expire at the end of the period stated for each kind, and your account shows which ones expire in the next 30 days. Expired points cannot be restored.

6. Returns and cancellations

If you return pieces or an order is refunded, the points earned on the returned part are cancelled (if you have already used them, only up to your available balance). If we cancel or fully refund an order paid partly with points, those points come back to your account with their original expiry date. Money refunds are based on what you actually paid.

7. Misuse

We may cancel points obtained fraudulently or against these terms (for example duplicate accounts or inviting yourself) and, in serious cases, remove the account from the programme.

8. Changes and end of the programme

We may change these terms or end the programme with at least 30 days’ notice on this page and by email. Points already earned can be used until they expire. If you delete your account, your points are lost.

9. Your data

To run the programme we use your account and order data and, if you give it, your birthday (day and month). We only send you offers by email if you agree to it. More in the Privacy Policy.

10. Reviews: how we verify them

Only someone who has received an order of the piece can review it, from the order page in their account; that is why reviews show as "verified purchase". We check every review before publishing it. We never edit them and we publish negative reviews as well as positive ones.

We do not publish (or reward) reviews with insults or personal data, reviews not about the piece, photos that are not yours, or photos showing other people without their permission.

Reviews with a photo are rewarded with points, and we say so next to each one. If you expressly allow it, we may post your photos on our Instagram with your first name; you can withdraw that permission at any time by writing to hola@bipunt.com.